Compusoft | Microsoft Dynamics CRM
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Microsoft Dynamics CRM

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What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer.
Microsoft Dynamics CRM offers both on premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application
CRM is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company’s sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Microsoft Dynamics CRM 2015 Capabilities

Marketing: A clearer view of customers and more informed marketing investments.
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing Professionals can leverage tools for:

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals
Sales:
  • Get more leads and close more business
  • Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

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The #1 CRM solution takes sales force automation to new heights, with an array of cloud-based tools that give your team the power to score more wins, increase productivity, and keep the pipeline filled with solid leads. No software. No hardware. No speed limits.

SERVICE CLOUD

Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with Service Cloud, built on the Salesforce1 Platform.

EXACTTARGET MARKETING CLOUD

The ExactTarget Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaigns like never before. So you can combine traditional digital channels like email, mobile, social, and the web with any conceivable product — from toothbrushes to cars to turn consumers into customers.

SALESFORCE1 PLATFORM

Say hello to one, all-encompassing, completely open, Customer Platform. New APIs and tools make building apps faster to connect with customers, employees, partners and the next generation of devices and apps

 

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